What if I passed through a Dulles Greenway toll without paying?
If you passed through a Greenway toll lane without paying the required toll, you have 48 hours to take care of the obligation. If the toll is not paid in the required time, you will be assessed a $25 late fee. If you are a Smart Tag user and no deduction was made from your Smart Tag account, you are still obligated to pay the toll amount due. Please note that the amount due for the missed toll will not be deducted from your Smart Tag account and must be paid directly to the Dulles Greenway. Click on the link below to print out the insufficient funds form and mail in the payment.
What if I received an unpaid toll slip in the lane?
If you received an unpaid toll slip in the lane you must mail in the payment along with the unpaid toll slip within 7 days. Please mail all unpaid toll slips to the following address: Dulles Greenway; P.O. Box 433, Sterling, VA 20167. You may send cash, check, or money order. All checks should be made payable to the Dulles Greenway. You may also pay the unpaid toll (include the unpaid toll slip) in a cash receiving lane, provided the toll is paid within the 7 day period. If the toll is not paid in the required time, you will be assessed a $25 late fee. Please contact us at 703.707.8870 if you have any further questions.
What if I left my change at the toll booth?
If you left your change at the toll plaza, contact us at 703.707.8870 as soon as possible. Please have any pertinent information at hand, such as the date and time of the incident, the direction in which you were traveling, and a description of the toll officer.
Where can I pick up Velcro strips for my Smart Tag?
Each Smart-Tag/E-ZPass transponder should be mounted on your windshield. Properly mounted Smart-Tag/E-ZPass' reduce the chances of the Smart Tag/EZ-Pass not reading. If you need Velcro strips, please contact the Smart Tag Customer Service Center at 1-877-SMARTAG or email the Dulles Greenway at info@dullesgreenway.com.
Why doesn't the Dulles Greenway offer variable toll pricing based on usage?
The Dulles Greenway's current layout cannot accommodate distance based pricing. The Greenway was designed to maximize the efficiency of the toll collection process thus expediting traffic flow. This design, much like that of our neighbor's The Dulles Toll Road, does not discount partial utilization.
Why d on't your remote tollbooths accept coins?
The Dulles Greenway elected not to use coin operated toll machines for several reasons. First, processing time for coin transactions can actually be longer than the processing time for credit card transactions. Also, coin machines require much higher maintenance due to vandalism, foreign objects, and coin jams. However, most importantly, coin machines pose a security risk to Greenway employees who transfer funds between locations. We feel that credit card and Smart-Tag/E-ZPass transactions are the safest most expedient methods for remote toll collection.
